Refund & Return Policy

Last updated: October 27, 2026

Returns

Does not accept returns. Our products are consumable food supplements and cannot be restocked once delivered, for health and hygiene reasons.

We offer replacements or refunds for wrong, missing, damaged or expired products.

Replacement window

Request a replacement within 7 days of delivery.

Email us at neonutrivahealthcarepvtltd@gmail.com with your order number, clear photos of the product and outer packaging, and an unboxing video if available.

When replacements or refunds apply

• Product arrived damaged, broken or with a tampered seal
• Wrong product or wrong quantity shipped
• Product is past its expiry date on delivery

When we cannot help

• Opened, partly used or unsealed jars
• Products damaged after delivery through misuse or improper storage
• Requests raised after the 7-day reporting window
• Change of mind or taste preference once the seal is broken

No published taste or satisfaction return guarantee. The policy only covers the replacement cases listed above.

Cancellations

Cancellation can be requested before dispatch by contacting us with your order number. Once dispatched, cancellation is no longer possible.

For COD orders, you may refuse delivery. Repeated refusal of COD orders may lead to COD being disabled for your account.

How refunds work

• Prepaid orders: Refunded to the original payment method within 5 to 7 working days of approval.
• Cash on delivery orders: Refunded by bank transfer or UPI to the details you share with us, within 5 to 7 working days of approval.

Refunds generally take 5 to 7 days after the refund reference is shared. Your bank may take additional time to reflect the credit.

Replacements

Where stock is available, we send a replacement at no extra cost instead of a refund. If a pickup of the damaged item is needed, we will arrange it.

Contact us

• Email: neonutrivahealthcarepvtltd@gmail.com
• Phone / WhatsApp: +91 981 861 8164 (Mon to Sat, 10 am to 6 pm IST)
• Address: Neonutriva Healthcare Private Limited, B-1/357, First Floor, Janak Puri, New Delhi 110058, India

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days of receipt.