Privacy Policy

Last updated October 18, 2026

Last updated: October 22, 2026

ChewNectar, a brand of Neonutriva Healthcare Private Limited, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). ChewNectar is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. We are committed to protecting your privacy in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and all other applicable Indian laws.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, UPI details, net banking details, transaction details, and other payment information. All payment processing is handled securely by Razorpay. We do not store your card, UPI, or bank account details on our servers.
  • Account information including your username, password, preferences, and settings.
  • Transaction information including the items you view, add to your cart, purchase, or cancel, and your past transaction history.
  • Communications with us including the information you include when sending a customer support inquiry or contacting us via email, phone, or other channels.
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, make a purchase, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use our Services or visit our website, and through the use of cookies and similar technologies.
  • From our service providers including Shopify, Razorpay, Shiprocket, Google Analytics, and Meta, when they collect or process your personal information on our behalf.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, tailor, and improve the Services. We use your personal information to provide you with the Services, including to process your payments (via Razorpay), to fulfill your orders, to arrange for shipping (via Shiprocket), to remember your preferences, to send order-related notifications, to process returns or cancellations, to create and manage your account, and to create a customised shopping experience.
  • Marketing and advertising. We use your personal information to send marketing and promotional communications by email (only with your consent) and to show you relevant advertisements on the Services or other websites using tools such as Google Analytics and Meta Pixel, including based on items you have previously purchased or viewed.
  • Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent or illegal activity, and secure our Services.
  • Communicating with you. We use your personal information to provide customer support, respond to your inquiries, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, our e-commerce platform, for hosting, order processing, and store management. Shopify Privacy Policy
  • With Razorpay, our payment gateway, for secure payment processing. Razorpay Privacy Policy
  • With Shiprocket, our logistics partner, for order fulfillment and delivery. Your name, address, and phone number are shared for dispatch and tracking. Shiprocket Privacy Policy
  • With Google Analytics for website traffic analysis and user behaviour insights. Google Privacy Policy
  • With Meta (Facebook/Instagram) for advertising performance measurement and delivering relevant ads. Meta Privacy Policy
  • With business and marketing partners to provide marketing services and advertise to you, in accordance with their own privacy notices.
  • When you direct, request, or otherwise consent to our disclosure of certain information to third parties.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or acquisition, to comply with applicable legal obligations, to enforce our terms of service or policies, and to protect the Services, our rights, and the rights of our users.

We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and gather analytics data. Cookies used on our Site include:

  • Essential cookies - Required for the Site to function properly (cart, checkout, login sessions).
  • Analytics cookies - Help us understand how visitors use the Site (Google Analytics).
  • Marketing cookies - Used to deliver relevant advertisements and measure ad performance (Meta Pixel).

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the Site.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on those sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information from children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request that it be deleted. ChewNectar products for children are intended to be purchased by parents or guardians.

Data Security

We take reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our Site uses SSL encryption for all data transfers. Payment processing is handled entirely by Razorpay through their PCI-DSS compliant infrastructure. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

Data Retention

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with the Services, comply with legal obligations under the GST Act and other applicable Indian laws, resolve disputes, or enforce our contracts and policies. If you wish to have your data deleted, please contact us using the details below. We will process your request in accordance with applicable law.

Your Rights and Choices

Under applicable Indian data protection laws, you may have the following rights in relation to your personal information:

  • Right to Access. You may request access to personal information that we hold about you.
  • Right to Correct. You may request that we correct inaccurate or incomplete personal information we maintain about you.
  • Right to Delete. You may request that we delete personal information we maintain about you, subject to legal requirements.
  • Right to Withdraw Consent. You may withdraw your consent for processing your personal data at any time.
  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.

You may exercise any of these rights by contacting us using the contact details provided below. We will not discriminate against you for exercising any of these rights. We will respond to your request in a timely manner as required under applicable law.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

  • Name: Mohit Sakhuja
  • Email: mohit.sakhuja@neonutriva.com
  • Phone: +91 981 861 8164
  • Address: Neonutriva Healthcare Private Limited, B-1/357 First Floor, Janakpuri, New Delhi 110058, India

We acknowledge every complaint within 48 hours and aim to resolve it within 30 days of receipt.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:

  • Email: neonutrivahealthcarepvtltd@gmail.com
  • Phone: +91 981 861 8164
  • Address: Neonutriva Healthcare Private Limited, B-1/357 First Floor, Janakpuri, New Delhi 110058, India