Refund policy

All sales are final. Due to the consumable nature of our supplement gummies, we do not accept returns or exchanges for health and hygiene reasons.

Replacements and refunds apply when:

• Product arrived damaged, broken or with a tampered seal
• Wrong product or wrong quantity shipped
• Product is past its expiry date on delivery

Report the issue within 7 days of delivery at neonutrivahealthcarepvtltd@gmail.com with your order number and clear photos.

We cannot help with: opened or partly used jars, damage after delivery, requests after 7 days, or change of mind once the seal is broken.

Cancellations: Accepted before dispatch. Once shipped, the no-return policy applies. COD orders may be refused at the door; repeated refusal may disable COD on your account.

Refunds: Processed to your original payment method (or via bank transfer/UPI for COD) within 5 to 7 working days of approval. Your bank may take additional time.

For questions, email neonutrivahealthcarepvtltd@gmail.com or call +91 981 861 8164 (Mon to Sat, 10 am to 6 pm IST).